CONTRACTING PROCESS AND GENERAL CONTRACTUAL CONDITIONS
Company Identity
Siete Alisos, SL is a company whose activity is the provision of travel agency services, specialising in the organisation and management of combined active tourism activities.
Registered in the Commercial Registry, Sheet GC-50614, Volume 2130, Book 0, Page 1.
Registered in the Registry of Travel Agencies with number I-AV-0003576
Head office in Las Palmas de Gran Canaria, El Cid 24, 6º C (35010).
NIF B-76.243.807
Website: www.sietealisios.com
Email: [email protected]
Phone: +34 608 02 00 01
Business Activities
Organization and management of stays for the practice of the following maritime or water adventure sports: surfing, stand up paddle, snorkeling, bodyboarding and bodysurfing, as well as the practice of yoga.
The company does not provide the service related to the journey to or from the “meeting point” which, in any case, is always the responsibility and expense of the client, without the company having any type of intervention.
However, the company offers to assist, if requested by the client, in arranging the transfer from the airport to the meeting point and/or from the meeting point to the airport, although the cost will be borne by the client directly.
Collaborators
The surf, bodyboard and stand up paddle learning sessions are taught by the collaborating company Brisa Surf School, located at Calle Numancia 19, 35010 Las Palmas de Gran Canaria
Accommodation is usually provided in our own apartments, “Living Las Canteras” Apartments, “Lago Como” Apartments, “Costa Laraiga” Apartments, “Alisios Canteras” Hotel, “Exe Canteras” Hotel, “Maresía” Hotel, “La Ventana Azul Hostel”, as well as in other accommodations available on the web portal www.airbnb.com.
Contractual regulations
The contracting process and the conditions of the contract will be subject to these conditions, which are subject to applicable Spanish legislation, especially the following:
- Royal Decree-Law 1/2007, of November 16, Revised Text of the General Law for the Defense of Consumers and Users (especially, articles 150 and following), as well as Law 3/2003, of February 12, of the Statute of Consumers and Users of the Autonomous Community of the Canary Islands.
- Law 34/2002, of July 11, on Information Society Services and Electronic Commerce.
Hiring process
Contact and information phase
The interested party has all the information regarding activities, stays and prices on the website.
The process always starts with a “contact request” or “booking request” using the corresponding form on the website, indicating your name and surname, email, arrival and departure dates, and the desired package. In this form you can include any comments or requests for further information you wish.
Additionally, the interested party may request clarification or further information by email or telephone.
The company will respond to any questions raised by the interested party by email.
The request for information and its response can be made as many times as the interested party deems appropriate in order to make the decision to continue with the contract or withdraw from it.
Recruitment phase
a).- Reservation request.- In the event that the interested party decides to continue the contracting process, he/she will do so by means of a “ reservation request ”, filling out the form contained on the website, following the operational instructions stated therein. The reservation request may also be made by telephone or by email. In the event of making the request by telephone, the client will provide an email address to continue the process and accept the conditions established in this document, and will express knowledge and acceptance of the Declaration of Responsibility Document Spanish.
In the application, the client may request, if he/she wishes, the contracting of travel insurance coverage (health and civil liability, including transfer to the origin in the event of accident, illness or death) and/or cancellation insurance. If he/she is not interested in contracting it, he/she must expressly indicate this. The insurance company is “Seguros Axa Assistance”.
In the application, the client will specify the payment method: bank transfer or via Pay Pal. Commissions will be assumed by the client. Payment directly by credit card will not be accepted.
b).- Provisional reservation.- Once the company has received the “reservation request”, it will, if available, accept the provisional reservation, notifying the client by email.
1.- Deposit payment.- In this email, the client will be asked to confirm the reservation by paying the deposit of one of the following amounts, at their choice:
- 50% of the full price (taxes included).
- 100% of the full price (taxes included).
Once the chosen amount has been paid, the client will send proof of payment to the company by email.
The provisional reservation will have a maximum duration of 2 hours from the moment of communication of the acceptance of the provisional reservation. If the confirmatory payment is justified after this period, the company is free to accept it or not; in case of non-acceptance, the amount paid will be immediately returned, thus notifying the client and concluding the process.
2.- Acceptance of conditions.- Likewise, without prejudice to the acceptance of the contracting conditions carried out in the “reservation request” process, you will be sent an email with the following documentation in attached files:
- This document “Contracting process and general contractual conditions” .
- The “Information program on the specific contracting conditions” relating to the elements that make up the chosen option.
- The so-called “Declaration of Responsibility Document ”.
The client will respond to this email by expressing acceptance of the contract conditions.
If the information contained on the website contains any errors, the customer may be notified and may decide to continue with the reservation or not, and the amount paid in the latter case will be refunded.
c).- Final reservation. Payment.- Once the deposit has been paid and the contract conditions have been accepted, the reservation becomes final and the contract is concluded. The company will notify the client of this by email.
The deposit will be applied to the payment of the price. In the event that the client has chosen the deposit option, for example 10%, the remaining 90% of the price must be paid by the client at the “meeting point” upon arrival. This payment will be made in cash or through the payment systems indicated above for the deposit.
The invoice will be sent to the client at the end of the month in which the agreed stay ends.
In case of non-payment the contract will be automatically terminated.
After confirmation of the final reservation, the client may request changes to the parameters of the services included in their contract. If it can be accommodated, the first change will be free if requested within three weeks prior to the start of the course; both the first change requested during those three weeks prior to the start of the course, as well as the second and subsequent changes, will result in a price increase of €40 (tax included) for change management costs, which must be paid immediately for said change to be effective.
Declaration of Responsibility Document
The content of the so-called “ Responsibility Declaration Document ” forms part of these contracting conditions, by which the client declares to be aware of the scope and possible risks of the activity he wishes to carry out. Without prejudice to the acceptance of its content, expressed in the contracting process, said Document will be signed in the client’s original handwriting at the meeting point and delivered to the company’s staff who receive it. Consent to the contracting of the services entails the assumption of the commitment to sign and deliver the Document at the indicated time. Failure to comply with this obligation implies the automatic termination of the contract.
Minors
Minors who are not accompanied and represented by the person who has parental authority or guardianship are not admitted. The representative will sign the Declaration of Responsibility Document(s) together with the minor.
Withdrawal and cancellation.
At any time, the client may cancel the contracted services, having the right to a refund of the amounts paid, but compensating the company in the amounts indicated below:
- In any case, you will have to pay €40 (tax included) for the contract management costs plus €50 (tax included) for the cancellation management costs.
- In addition, you will have to pay a penalty, the amount of which will depend on the time at which the withdrawal occurs;
Between 10 and 15 days prior to the start date, a penalty of 5% of the total amount of the contracted services.
With 3 to 10 days’ notice, the penalty will be 15%.
During the 48 hours prior to the start, the penalty will be 25%.
The compensation amounts (section b) will not be applied if the withdrawal is due to force majeure, duly accredited (serious illness , meteorological phenomena, transport strike, accident, etc.).
In the event of failure to appear at the “meeting point” or, if you do so, do not pay the remainder of the price that is outstanding or fail to comply with the obligation to sign and deliver the “Responsibility Declaration Document”, the contract will be terminated, and the client will be obliged to pay the full amount of the contracted services.
The company offers a 100% refund policy within 24 hours prior to the arrival date in the following cases:
- Confinement in the country of origin (in the client’s city of residence) and therefore impossibility of traveling.
- Confinement at destination in the city of Las Palmas de Gran Canaria (does not include other places in Spain)
- Prohibition (not warning or restriction) from the country of origin to travel to the island of Gran Canaria.
- Ban by the Spanish Government on accepting travellers from the client’s town of origin.
- Covid-19 disease contracted by the patient after 14 days before arrival
- Flight cancellation with justifiable causes attributable to Covid-19
❗Any other type of refund indirectly attributable to the Pandemic situation (fear, increase in cases, country warnings, workplace warnings, work-related restrictions, another participant testing positive, another person staying positive, etc.) are excluded and will be subject to regular cancellation policies.
Customer communication obligation
The client is obliged to notify the company and, where applicable, the specific service provider, of any breach in the execution of the contract, in writing or in any other form in which this is recorded.
Assignment of reservation
The client may transfer his/her reservation free of charge to a person who meets all the required conditions.
The transfer must be communicated in writing to the company at least 15 days prior to the start date.
The person who transfers their reservation and the transferee will be jointly liable to the company for payment of the balance of the price, as well as any justified additional expenses that may have been caused by said transfer.
The assignee must express his/her agreement to the contractual conditions.
Prescription of actions
Actions arising from the rights recognized to the user by Book IV of Royal Legislative Decree 1/2007, of November 16, which approves the revised text of the General Law for the Defense of Consumers and Users and other complementary laws, expire after two years .
Data protection
The personal data of the client, provided by him/her for the preparation and contracting process, will only be used for this purpose, maintaining the necessary data file, complying with the requirements and conditions required by the regulations on the protection of personal data. The client may exercise, free of charge and at any time, the rights of access, rectification, cancellation and opposition.
